User login issues
We have two domains and 2 users with the same user ID.
RSA portal syncs the user details from AD and now we have same 2 user ID in RSA. It is causing issues for both and they cant login.
I would like to know is there any possibilities to have an Alias name set in RSA for 1 of this user?
If the users both have the same ID, you may need to use aliases and an option to "hide" one of the user's login IDs.
There is an option under "Manage Users > User Authentication Settings" to address this situation. Under the "User Authenticates with:" section there is an option "Only the following aliases". If this option is selected, only the alias(es) defined in this interface can be used to authenticate. This setting can be used to effectively "hide" the default Identity Source (default) login ID of one of the users. One of the users (without the setting) will be able to use their normal login, the other (with this option selected) will be required to use an alias when authenticating.