Cloud Authentication Service Rollout to Users Cloud Authentication Service Rollout to Users
After you finish setting up your Cloud Authentication Service deployment, roll out authentication options to your users. The rollout involves communicating information about the user experience, for example, the application portal for an SSO Agent deployment, the RSA SecurID Authenticate app or other authenticators and optionally RSA SecurID Access My Page, emergency access, and system requirements.
For a sample e-mail that you might use to communicate this information, see Sample Rollout Email for RSA SecurID Access Users .
Application PortalApplication Portal
Provide both the portal application URL and sign-in credentials (if applicable) to users.
Instruct users to sign in with their user ID (username or e-mail address, depending on your configuration) and password. If you have configured Integrated Windows Authentication (IWA), the Cloud Authentication Service automatically authenticates eligible users to the application portal without prompting them for their username and password.
RSA SecurID Authenticate AppRSA SecurID Authenticate App
If you are using authentication methods available in the RSA SecurID Authenticate app, instruct users to complete registration with the RSA SecurID Authenticate app. If you are using RSA SecurID Access My Page, RSA recommends using one device (for example, a computer) to access My Page and another device (iOS or Android) to install the app.
Note: If your company uses SSL interception, iOS or Android users must complete registration using cellular data or a Wi-Fi network not associated with your company. If users use corporate Wi-Fi, they will see an Untrusted Connection error message during registration that instructs them to use cellular data or a different Wi-Fi network to continue.
Provide the following information to users to enter during registration:
|My Page URL||(Optional) Your company's My Page URL is displayed in the Cloud Administration Console in Platform > My Page.|
|User email address||User's email address in the identity source.|
Instruct users to scan the displayed QR code on My Page. Users who cannot use My Page must either enter their identity source passwords or obtain a Registration Code from their administrator during registration. Administrators generate this code only for users who cannot obtain one from any other source.
The Authenticate app uses notifications to simplify the authentication process. An app user can disable notifications but must perform an extra step to authenticate using certain authentication methods (such as Approve or Device Biometrics). After the user sees the Sending Sign-in Request screen in the browser or is sent a notification as part of a RADIUS flow, the user must open the app or pull down on the top of the app to manually retrieve the notification to continue the authentication process.
FIDO AuthenticatorsFIDO Authenticators
If you are using FIDO authenticators, instruct your users to complete registration in My Page. Depending on your My Page configuration and if you are only using security keys, users can also complete registration during first-time authentication to an application.
If you are using FIDO authenticators for primary authentication, confirm that your users' systems and authenticators meet the requirements. See Cloud Authentication Service User System Requirements.
Emergency AccessEmergency Access
Instruct users what to do if they cannot use their preferred authentication methods. This situation may occur for a variety of reasons, for example, if the user lost an RSA SecurID token or FIDO authenticator, or the user cannot locate the mobile phone where the RSA SecurID Authenticate app is registered, or the mobile phone cannot be charged. In such cases, several methods are available for emergency access, including SMS Tokencode. See Emergency Access for Cloud Authentication Service Users for more information.