iPhone 12 issue with QR Code
Good morning, anyone seeing issues with iPhone 12 and sending the QR code to users? We've had several reports of "import failed". Sending the token via file over email works fine.
Any thoughts appreciated!
- Apple iOS
- Community Thread
- Forum Thread
- ios 12
- RSA SecurID
- RSA SecurID Access
- RSA SecurID Troubleshooting
We'll need some more information. What type of QR code is being used? CT-KIP or CTF?
If the code is a CT-KIP code, you should make sure the CT-KIP URL can be accessed by the mobile device. Typically a number of Web-Tiers are installed in a DMZ and share a public TLS name (i.e. what AM calls the "virtual host name") as a SAN.
If it is CTF, I would look for corruption in mail transfer for QR-code conversion.
Are there any logs at the server? Please enable verbose logging at the servers. Are you using Device Binding?
You may want to consider reaching out to customer support for assistance in getting your QR-codes working.