I've moved your question to theRSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.
Alternatively, from theRSA Customer Supportpage, click on Ask A Questionon the blue navigation bar and chooseAsk A Product Related Question. From there, scroll to RSA SecurID Accessand click Ask A Question. That way your question will appear in the correct space.