I have a new Samsung Galaxy S9+ and went to download the RSA Token application, yet every time I open it, it throws this error: "RSA application data is inaccessible. Please enable 3G/4G or Wi-Fi network. Contact your administrator." I have uninstalled and reinstalled the application, turned it on Airplane mode and turned it off, rebooted, turned on Wi-Fi, turned off Wi-Fi, and none of them has resolved the issue. I try and just open up my distributed token, but it prompts for a password and never authenticates.
Android Version: 8.0.0
Phone Service Provider- T-Mobile
Samsung Galaxy S9+
RSA Token Application Version: 2.5.0
- Community Thread
- Forum Thread
- rsa application data
- RSA SecurID
- RSA SecurID Access
- Token Auth
- Token Authentication
- Token Authenticator
- Token Authenticators
- wi-fi network
Please take a look at 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link. Re-registering as a partner or customer should resolve your issue.
RSA engineering is investigating.
If you have this issue,
please open a support case and specifically reference this along with problem description: SWTANDR-591
However, see more comments below, it may not be an issue with the RSA app and Android version specifically...
one user did an action (backup and restore the app) which can be predicted to cause the issue due
to data protection schemes of the token database, and moving that token database between devices.
This required a factory reset, then reinstall the app, and all is well now.
EDIT: Jim Ward answer on this page is the correct one.
Update: In at least one circumstance with this issue, it was resolved.
issue is fixed, by factory resetting the phone then installing the app again.
The issue was: used Samsung smartswitch to copy apps from the Samsung S8 to the newer phone, Which copied the app with the token to the phone and caused this error. after factory reset, he installed the app again and it worked fine now
A less intrusive method to deal with the issue when it is encountered is to:
Step 1: Turn off the Automatic Restore switch. Android settings-> System-> Backup and restore -> App data and turn off Automatic restore switch.
Step 2: Uninstall App
Step 3: Reinstall App
Step 4: Re-enable the Automatic Restore switch.
Jim and Edward,
THANK YOU!!! That fixed it for me. wow, that was a lot. And definitely glad I don't have to reset to factory settings. Appreciate all of your work.