Unable to patch and 8.4 upgrade
I need to download RSA Authentication Manager 8.3 patch 6 and RSA Authentication Manager 8.4 so that I can upgrade your product.
My account is <redacted>
serial number is <redacted>
Customer is <redacted>
Please can you help me get these downloads, when I click on this link here
I get "Unauthorized" message.
A belated welcome to the RSA Link community!
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I also redacted some of the information you provided in your post to limit the amount of PII you provided. Please see https://community.rsa.com/community/products/securid/blog/2018/11/27/tips-for-posting-questions-to-the-rsa-securid-access-community for information on posting best practices.
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To answer your initial question, you are seeing the unauthorized message when trying to access RSA Authentication Manager 8.3 Patch 6 - Update Download because you are not a member of any groups that allow you access to downloads. There is an easy fix for this. Follow the steps in this article to gain access: 000034625 - Why am I getting an "Unauthorized" error when attempting to access a product page or content on RSA Link?
Once registered on the site with the correct entitlements, you will be able to download the patch. To download RSA Authentication Manager 8.4, follow 000034558 - How to download RSA Authentication Manager 8.x full kits and service packs from RSA Link.