With several different hardware platforms, it may become important to know your exact hardware. For example, an Intel server, an older End of Product Support, EOPS Dell R710 or the newer Dell R640?
Dell models typically have a service tag is visible from the back, and Intel models have a pull-out tab on the front.
Image description However, it is not always easy to get into the server room. This article provides administrators with a command that can be run remotely.
Gain console access to the Linux operating system of your RSA Authentication Manager appliance, wither by SSH or direct console access.
Gain root privilege.
Run the dmidecode command and search for the hardware information.
Gain console access to the Linux operating system of your RSA Authentication Manager appliance via SSH or direct console access.
Escalate to root.
Run the command dmidecode | fgrep -i product.
One or two lines should be displayed in the output, as shown above. Use the following table to determine the hardware platform for your appliance:
EOPS Dell PowerEdge R210/R710
Intel Server S1200BTL
S2600GZ or S2600GL
Intel Server S2600GZ/GL
Dell PowerEdge R230
Dell PowerEdge R240
Dell PowerEdge R630
Dell PowerEdge R640
VMware Virtual Platform
If in doubt about what to search or grep for from dmidecode, send the entire dmidecode output to a file and send the file to RSA Customer Support.
Then use WinSCP of other SCP app to copy the file of the AM server to your PC so that you can send it to RSA Customer Support.
Sometimes you need this output for Power Supply serial numbers or disk drive model information.
Other option on Intel hardware dmidecode |grep "Asset Tag: F" Asset Tag: FC6RS142200072_100-200-313-03_FFF Other option dmidecode |grep Serial Serial services are supported (int 14h) Serial Number: FC6RS140700002 Serial Number: QSGR34601556 Serial Number: FC6CH140700195