New PIN Mode and Next Tokencode Mode not working from the web pages using RSA Authentication Agent for Web for Apache on Red Hat Enterprise Linux
RSA Product Set: SecurID RSA Product/Service Type: Authentication Agent for Web for Apache RSA Version/Condition: 7.x, 8.x
New PIN Mode is working correctly when using acetest from the command line.
Trying New PIN Mode from the SecurID login web page gives the following exception:
103: Response to the New PIN Request took too long. Please try again.
The error is due to a configuration issue on the Apache server.
Apache is being run by daemon, so the VAR_ACE directory should be owned by daemon. With the command below, change the owner of the VAR_ACE directory recursively. In this example, VAR_ACE is set to /var/ace:
chown -R daemon:daemon /var/ace
This command will resolve issues with both New PIN Mode and Next Tokencode Mode.