This On-Demand lab course provides the fundamental information about an RSA SecurID system deployment to assist Help Desk representatives respond to end users.
This On-Demand Lab course provides the learner with hands-on experience to understand RSA Authentication Manager and RSA SecurID authenticators and authentication methods, as well as how functions and controls are accessed in the administrative interface. Demonstrations of important operations relating to typical end user cases reinforce the steps that Help Desk representatives can take for troubleshooting and assisting their user population. This training is useful for new representatives supporting RSA SecurID users as well as a refresher course for representatives who infrequently work with RSA SecurID support issues.
Help Desk representatives who need to assist and support RSA SecurID users
On-Demand Lab (self paced on-demand learning with lab)
Note: RSA University's on-demand lab environment is provided for 10 hours of overall practice time over a 14-day period.
Accessing the Lab Environment
Lab exercises are performed in the RSA University virtual lab environment. The downloadable Lab Guide provides detailed instructions on access the environment. For more information please view the document Access RSA University Virtual Labs-available on the RSA University site: RSA University Content
Students should have general familiarity with RSA Authentication Manager and system administration function.
Upon successful completion of this course, participants should be able to: