If the replication status does not display an error, confirm that the serial number on the back of the token matches the token assigned to the user in the User Dashboard. If the serial numbers match, clear the PIN.
In the Security Console, go to the Home page.
Use Quick Search to find the user.
Select the user to whose token you need to verify.
Under Assigned SecurID Tokens, view the token serial number.
If the serial number matches, you need to clear the PIN.
Under Assigned SecurID Tokens, select the token with the PIN that needs to be cleared.