Help Desk AdministrationHelp Desk Administration
The following table provides information on the most common activities that a Help Desk Administrator performs to manage RSA Authentication Manager.
Your organization determines which tasks a Help Desk Administrator is allowed to perform. Because each organization is different, this table may contain high-level tasks that you cannot perform.
|Familiarize yourself with the product and its components.|
|Follow the rules for determining a user's identity.|
|Log on to the Security Console.|
|Manage user groups|
|Manage SecurID Tokens|
|Manage On-Demand Authentication||On-Demand Authentication|
|Provide emergency access|
|Manage SecurID PINs|
|Manage RSA Self-Service||RSA Self-Service Overview|
|Monitor user activity in real-time||Real-Time Monitoring Using Activity Monitors|