8.2 Upgrade

[SheldonPollard]

Hello,

We currently run RSA Authentication Manager 8.1 SP 1 P 13 and while trying to upgrade to am-update-8.2.0.2.0 it keeps asking for 8.2. 

How do I get this?

[_EricaChalfin]

qYNp40frqWrWwkz5vI6T7tPeTABlAgaNRVKkaBRhtoM=‌,

I've moved your upgrade question to the https://community.rsa.com/community/products/securid?sr=search&searchId=8f14cd5b-3b04-4442-b3fa-cf23b6cc1f5c&searchIndex=0‌ space so you can get an answer from the correct team.

Regards,

Erica

[AmarVobireddy]

Hi Sheldon Pollard, 

You first needs to update 8.2 . then you can update 8.2 patch 2. 

Your Current version is 8.1 . So 8.1> 8.2> 8.2 P1> 8.2 P2. 

Please remember to update your primary AM first then after replica AM.

[_EricaChalfin]

Sheldon Pollard‌,

To download the update from Authentication Manager 8.1 to 8.2, please go to https://knowledge.rsasecurity.com/rsalinkscoladmin/RSALink.aspx. This page lists all of your registered products.

Once there,

1. On line with the RSA SID Access Virtual Appliance Asset there is a link under the column heading with the word Upgrade.  Click on this link.
2. On the upgrade version click on the Download Software page.
3. Click the RSA Authentication Manager Virtual Appliance Version Upgrade link.
4. Click the RSA Authentication Manager Virtual Appliance Version Upgrade V8.2 Link
5. Click on the link next to the correct download type.
6. Accept the EULA.
7. The download will begin.

Regards,

Erica