Acetest failure - failure to load libaceclnt_udp.so

[CameronDickson]

Hello RSA Link community. New to RSA and have been tasked with installing rsa 8.0 on LINUX Redhat 7.3. I've completed the apache and RSA install and used the acetest and acestatus command to test the install. I received the error message:

./acetest
Failed to load libaceclnt_udp.so

AceInitialize failed

./acestatus
Failed to load libaceclnt_udp.so

Error can't connect to ACE/Server

I do see that library in the rsawebeagent directory so not sure why it's not picking it up. Sorry if this is basic question but first timer here. Thanks in advance. 

[jeffshurtliff]

Hi Cameron,

I have moved this thread to the RSA SecurID Suite" data-type="space so that you can get an answer to your question.

You can post future questions and discussions directly to that community by clicking on the Ask a Question or Start a Discussion button on the RSA SecurID Suite" data-type="space page.

Thanks,
Jeff

[_EricaChalfin]

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There is no such thing as a basic question.  We were all new and learning the product at one point.  I am sure you will get a reply about your agent installation from one of our support engineers shortly.

Welcome aboard!

Regards,

Erica

[CameronDickson · Accepted solution]

I figured out the problem. I had to copy the library from rsawebagent directory to /lib64. Once I did that the tests were successful. 

[CameronDickson]

Thanks for the info. 

[_EricaChalfin]

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Thanks for the followup.  Your post will help other users installing the agent in the future.

Regards,

Erica