David Wright,
I've moved your question to the RSA SecurID Access" data-type="space space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.
Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access" data-type="space and click Ask A Question. That way your question will appear in the correct space.
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Your license can be downloaded from https://my.rsa.com.
Regards,
Erica
