Admin rules not allowing user to run report

[JosephKahle]

user is member of group that has:

Report Job Manager   yes

Reports                   Delete, Add, Edit, View

Run Reports                yes

They tried to run a report and got a web response of

"There was a problem processing your request"

"Insufficient privilege to look up the security domain"

report has Internal Database as Security Domain

Am starting a discussion since the RSA Link throws a salesforce SSO error when i try to Open a Case.

[_EricaChalfin]

Joseph Kahle‌,

In what security domain does your user have those permissions?  Take a look at https://community.rsa.com/docs/DOC-48733 

As for the SSO error, please review 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link.

Regards,

Erica

[TIFFANYIRELAND1]

Did you resolve it yet? You probably need to delgate them view permission to that domain. Under "Manage Security Domains" -> "Security Domains" : "View".

[JosephKahle]

What is the top level for this setting? Identity?

Joseph F. Kahle, Network Analyst | Porter Wright Morris & Arthur LLP<http://www.porterwright.com> | 41 S High St Suites 2800-3200 | Columbus, OH 43215

Direct: 614-227-4303 | Fax: 614-227-2100 | jkahle@porterwright.com

porterwright

[TIFFANYIRELAND1]

In the Security Console it's under Administration -> Administrative Roles -> Manage Existing. Then under the specific group's options, it's on the General Permissions tab.

[JosephKahle]

Made the changes and of course the user took today as a “mental health” day

Will check with them on Monday

Joseph F. Kahle, Network Analyst | Porter Wright Morris & Arthur LLP<http://www.porterwright.com> | 41 S High St Suites 2800-3200 | Columbus, OH 43215

Direct: 614-227-4303 | Fax: 614-227-2100 | jkahle@porterwright.com

porterwright