Agent Autoregistration Errors in ImsTrace.log
Following one of the troubleshooting steps in the following thread: https://community.rsa.com/message/902767 , I rebooted my AM 8.2 SP1 Primary. Since the reboot this morning, I am observing the following error from various clients. When I look at the offline days on the endpoint, they do not appear to have updated leaving me to believe that there are communication issues. I am able to ping the systems and perform NSLOOKUPS that resolve appropriately.
2018-02-08 07:08:12,169, [AutoRegConnectionHandler3], (AgentAccessSQL.java:184), trace.com.rsa.authmgr.internal.admin.common.dal.sql.DataObjectAccessSql, ERROR, BOGUSSERVERNAME,,,,Unable to lookup class com.rsa.authmgr.internal.admin.agentmgt.dal.Agentwith ip address: IP_ADDRESS_REMOVED
I searched the knowledge base and there was a technote with the same/similar message, but it pertained to RADIUS authentication. All of these agents are Windows running 126.96.36.199+
Is this something to be concerned with? Is there a remedy that does not involve deleting the agents?
- Auth Agent
- Authentication Agent
- Community Thread
- Forum Thread
- RSA SecurID
- RSA SecurID Access
- Windows 10
- windows auth agent 7.3.3