All Users report not including ALL Users

[ChrisMaher]

We have on-premises RSA Security Console. 

I want to run a report listing all users in active directory whether or not they have an assigned device or token.

When I run the "All Users" canned report, the results include many of our users, maybe most of our users, but not all.

I wonder why not all of our users are included in the report and how can I ensure all user accounts are included?

--cm

[EdwardDavis · Accepted solution]

When you make a connection to ldap, you see all ldap users in the Security Console, but none of them are registered yet (a GUID calculated and stored in the database to track pins, tokens, and anything else RSA specific to the user).

You can only run reports on users who are registered...that is, you did something to the account in the Security Console, such as make a note, edit any setting, or assign a token. The system then calculates a tracking GUID and has internal database entries for that ldap user, and now can be part of a report.