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RobertStruth
Beginner
Beginner

Android app thinks airplane mode is on (Android Q)

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Disclaimer: I understand Android Q is beta software, not recommended for daily use, etc., and that the RSA app has official support only up through Pie right now.  If this is the wrong place for this let me know, just thought I should point out this experience somewhere.

 

After updating my Pixel XL to Android Q to check it out, I am not able to activate my token using the Android app.  The attached screenshot shows the message "Disable Airplane mode through your Settings options and restart your device". I did not have airplane mode enabled and had full Internet access both through Wifi and my mobile network, but I did attempt a restart, as well as removing and reinstalling the app/clearing app data and cache.

 

My best guess is that changes to the way Android Q allows apps to access Wifi settings may have broken the connection process.  It seems like the app might be trying to force Wifi on but can't.  Seems odd it needs to do that since I have full Internet access.  If there are any suggestions on this I'd be happy to hear them.

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Hi - There is a beta release of RSA SecurID Software Token for Android available at https://play.google.com/apps/testing/com.rsa.securidapp that fixes an issue on Android 10.

Phased rollout of the official release is planned to begin next week.

 

Thanks,

Ted

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4 Replies
AfshinMashayekh
New Contributor
New Contributor

I believe this is related to the privacy changes in Android Q.

 

https://developer.android.com/preview/privacy

JeanaRouth
Beginner
Beginner

Strangely enough, I never had this problem with the Q beta (on my original Pixel). However, now that I've factory reset with the official Android 10 release, I am unable to get past this pop-up to set my token authentication back up. 

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Hi - There is a beta release of RSA SecurID Software Token for Android available at https://play.google.com/apps/testing/com.rsa.securidapp that fixes an issue on Android 10.

Phased rollout of the official release is planned to begin next week.

 

Thanks,

Ted

Beta version works! Thank you