Appconfig documenation download failing

[JasonBrito]

I can't download the appconfig documention found at this link: https://community.rsa.com/docs/DOC-101157 

Link is available from https://community.rsa.com/docs/DOC-101034 

[EdwardDavis]

Download works for me, it isn't broken outright at the moment.

It is a zip file containing an XML file,

perhaps you have edge devices blocking download of this type of file ? 

[JasonBrito]

I attempted from multiple networks on multiple machines, both corp and personal. Can you email the doc to me?

Thank you,

Jason

Jason Brito

O: 860.907.5420

Jason.Brito@cigna.com<mailto:Jason.Brito@cigna.com>

Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © Copyright 2019 Cigna.

[EdwardDavis]

sure. I am sending the zip 

[_EricaChalfin]

Jason Brito‌,

Like Edward Davis‌, I am able to download the .zip file.  Can you share with us the error you are seeing so we can track what's going on? 

Also, if you'd like to do some troubleshooting, we can run a network trace as you try the download.  Using your browser of choice, please follow the steps below.

https://community.rsa.com/docs/DOC-79418 

000034873 - How to collect a network trace for RSA Link issues in Google Chrome 

000035224 - How to collect a network trace for RSA Link issues in Microsoft Internet Explorer 

You can send me the output at erica.chalfin@rsa.com.

Regards,

Erica

[_EricaChalfin · Accepted solution]

Jason Brito‌,

You are unable to download the file because you do not have any entitlements or an active maintenance contract associated with your RSA Link account.  Please contact RSA Customer Support" data-type="space‌ for assistance.  Once that is set up you should be all set.

Regards,
Erica