Download works for me, it isn't broken outright at the moment.
It is a zip file containing an XML file,
perhaps you have edge devices blocking download of this type of file ?
I attempted from multiple networks on multiple machines, both corp and personal. Can you email the doc to me?
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © Copyright 2019 Cigna.
Like Edward Davis, I am able to download the .zip file. Can you share with us the error you are seeing so we can track what's going on?
Also, if you'd like to do some troubleshooting, we can run a network trace as you try the download. Using your browser of choice, please follow the steps below.
You can send me the output at firstname.lastname@example.org.