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SecurID® Discussions

Browse the SecurID discussion board to get product help and collaborate with other SecurID users.
9 Replies
_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)
‎2016-09-19 11:08 AM

MARK CLUTTER‌,

 

When you say that you cannot install the RSA SecurID Software Token for iOS, are you having an issue downloading the app from iTunes or are you unable to import a software token to the device?  Can you provide the error message you are seeing on the device? 

 

If you are having an issue importing a token, can you tell me how the token was distributed; that is, are you importing via an sdtid file, a CTF string, via CT-KIP or a QR code?   

If you are using CT-KIP, please note for future reference our oublished security advisory on the iOS® App Transport Security (ATS) enablement notification for RSA SecurID® Software Token for iOS and RSA Authentication Manager beginning January 1, 2017.

Regards,

Erica

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KevinMiller
Beginner
Beginner
‎2016-09-20 11:03 AM

Hi Mark, our users who have updated to iOS 10 can't import CTKIP links anymore either.  It appears iOS10 has broken that again like it did back in April/May.

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_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)
‎2016-09-20 12:10 PM

MARK CLUTTER‌,

 

Please open a case with RSA Customer Support on this issue.  Be sure to have the Troubleshooting logs downloaded from the Operations Console (Administration > Download Troubleshooting Logs) and the all of the files from the <web tier install directory>/server/logs directory for the TSE to review.

 

Regards,

Erica

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_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)
In response to KevinMiller
‎2016-09-20 12:11 PM

Kevin Miller‌, 

 

Please open a case with RSA Customer Support on this issue.  Be sure to have the Troubleshooting logs downloaded from the Operations Console (Administration > Download Troubleshooting Logs) and the all of the files from the <web tier install directory>/server/logs directory for the TSE to review.

 

Regards,

Erica

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KevinMiller
Beginner
Beginner
In response to _EricaChalfin
‎2016-09-20 12:17 PM

I'd love to but something happened to my login/access.  I'm unable to open/view cases.  I emailed support, they're working on it.

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_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)
‎2016-09-28 08:59 AM

sihhov0jbrkzzqn1f8bpiaxpuaruslwsghhzfd6ufau=‌,

 

Please note that a defect has been opened by RSA for this issue.  If you have questions about the status, please contact your RSA sales rep and reference SWTIPHONE-260.

 

Regards,

Erica

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_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)
In response to KevinMiller
‎2016-09-28 09:00 AM

Kevin Miller‌,

 

Please note that a defect has been opened by RSA for this issue.  If you have questions about the status, please contact your RSA sales rep and reference SWTIPHONE-260.

 

Regards,

Erica

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_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)
‎2016-09-30 03:58 PM

MARK CLUTTER‌,

 

RSA just posted the following: RSA Announces an Update to the Qualification of the RSA SecurID® Software Token 2.2.2 and SDK 2.2 for Apple iOS® 10.

 

Regards,

Erica

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