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TIFFANYIRELAND1
Beginner
Beginner

Authentication log request

One of our AM Primary consoles is posting continuous error messages in the Authentication Monitor 1-2x per minute.

 

Activity Key: Authentication Log Request

Description: Log request received from agent “Primary Console Address” with IP address “x.x.x.x” in security domain “SystemDomain”

Reason: Syntax Error

User ID: SYSTEM

 

I searched and found this page, and it shows the same error, but I don't think it helps us: https://community.rsa.com/docs/DOC-46250 

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6 Replies
PiersB
Trusted Contributor Trusted Contributor
Trusted Contributor

What do you know about the agent from which these events are being received? If this agent is not a legitimate agent, I would recommend you remove it from your Authentication Manager configuration. AM will simply discard the "log request" protocol from an unknown agent.

 

If the agent is a well-known agent, I would check if some automated process is attempting to send data to the login interface at the agent. The "syntax error" log is generated by agents after experiencing some number of authentication attempts with passcode data that the agent identifies as not possibly being a passcode. For example, a passcode longer than 16 character or containing unsupported characters.

 

I would login to the agent generating the log event, enable verbose agent logging (or network-level data capture with something like "Wireshark"), and examine those logs for additional clues as to the source of the problem. Even if you do simply remove the agent, I would probably investigate the IP address, what is running it,and the system from which the network traffic is being sent.

Great suggestions,  Piers Bowness‌.  Thanks for jumping in.

 

Regards,

Erica

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The agent is itself - the Primary RSA AM Console.  It's saying the log request is from itself.

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EdwardDavis
Employee
Employee

What version and patch level ? Could be a minor bug that was remedied.

AM 8.2 SP 1 P 06

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TIFFANYIRELAND1
Beginner
Beginner

I checked the daily log under /opt/rsa/am/radius, and was able to see that the error was related to another host than the one the error was reporting in the Auth Monitor.

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