Can't delete old token or save new one from desktop RSA

[RichSchaeffer]

I have RSA installed on my desktop. I recently received a new token from a customer to access their network. I start RSA, delete the existing token, then do an import of the new token. All is good. I then close RSA. Upon starting RSA again, the old token is again present and the new token is nowhere to be found. I have to re-import the new token.

Any suggestions on how to resolve this?

[FrankKoehler]

Have you tried deleting the RSASecurIDStorageS under "C:\Users\%username%\AppData\Local\RSA\RSA SecurID Software Token Library" ?

Then reimporting the new token...

I hope that helps.

Thank you.

Frank

[RichSchaeffer]

Deleted both files in that folder. Unfortunately it still did not resolve the problem. Closing RSA and reopening it still brings up only the old token

[FrankKoehler]

Registry search? I'd try uninstall, then check registry, reboot, and reinstall...

Frank

[RichSchaeffer]

Removed default setting in registry, then deleted files under the user/app/local, RSA dir. Rebooted. Removed recently used from start menu. When you hover over RSA on start it shows multiple stdid files that were called, not sure there’s a real correlation there but removed all of them just the same. Then imported token. Working now.

Thanks