Can't open any cases or view product downloads

[Jesse_Litton]

When I login I have no access to open cases or view downloads.  Is this because our contract number changed since I originally registered?  I see no place else to put in my newest contract number, and if I try to sign up again in the registration portal it doesn't seem to use it and stops me since I'm "already registered" as a customer/partner.

I'm trying to find current patches/versions for RSA Webtier servers, due to Oracle WebLogic vulnerabilities.

[JesseLitton]

Well... It's not due to the old contract ID.  I just created this second account with a new email address and the current contract ID... and it has the same problem.

[RobertG · Accepted solution]

Hello @Jesse_Litton,

I'm sorry to hear you're running into an access issues for opening cases and viewing product downloads. I recommend calling into the the RSA SecurID Support number to speak with someone from our CRD Team. They are able to assist with these types of access-related issues. The Support number can be found on the following page: https://community.securid.com/t5/support-information/how-to-contact-securid-support/ta-p/563897#toc-hId--1428883006

And as a reference, the latest Web-Tier installer can be found here: https://community.securid.com/t5/securid-authentication-manager/tkb-p/authentication-manager-downloads