Cannot download the RSA SecurID Software Suite

[MichaelChapman]

I need to download the RSA SecurID Software Suite, but all I can get is a an "Access Unauthorized" page and no way to get to the downloads.  What is the deal?

Thanks!

Michael

[_EricaChalfin]

Michael Chapman‌,

Please review 000034625 - Unauthorized error when attempting to access a product page or content on RSA Link for information on how to get past that error.

Regards,

Erica

[MichaelChapman]

Thanks for the answer, but this didn't solve the problem.  I had someone download it for me and get it to me.  Thanks!

[_EricaChalfin]

Michael Chapman‌,

I am glad you came up with a work-around, but next time, please https://community.rsa.com/docs/DOC-1294 and the Customer Relations Desk staff can assist you with getting past the permissions issue you experienced.

Regards,

Erica

[MichaelChapman]

I apologize for asking for help in the wrong place.  I didn't mean to waste or unnecessarily consume your time/bandwidth.

[_EricaChalfin]

hdOAaqIl6g17uIxantLb7gAg8be1Zh4Lvdsh9otAAoU=‌,

No worries, you asked your question in exactly the correct place.  The CRD is the first line of defense for issues such as yours.  They have the ability to reset permissions.  if they cannot assist, they escalate the issue to my team for resolution.

Regards,

Erica