Decryption file failed to download

[JoshuaDawson]

Hello 

Just had 50 RSA tokens delivered and started the import process. Went to Https://dlc.rsasecurity.com input both token and confirmation number without issue 

Got through set password and when it tried to download loaded page and took me back to the beginning. No files were downloaded. When I try to process this again it fails on the first page. 

Spent alot of money of these tokens and I can't even import them! 

Any help would be great! 

Thanks 

[TylerMahoneyEgg]

Hi Joshua Dawson‌, 

You should open a RSA Support" data-type="space case regarding this issue. 

It is likely that a pop up blocker may have interfered with the download. 

If this is the case, we can help with getting you in touch with our Licensing group to resolve this issue. 

https://community.rsa.com/docs/DOC-86717 

-Tyler Mahoney-Eggers

[_EricaChalfin]

Joshua Dawson‌,

My apologies that you are having issues with downloading your new tokens.  To resolve your issue, please contact RSA Support.  You need to open a case with the Customer Asset Management (CAM) team. 

Regards,

Erica

[JoshuaDawson]

Thanks for the info very helpful.

It does sound like a pop-up or something that caused the issue. 

Whe I try to sign into my account on the computer I am getting an "agent integration error" 

(Currently using my mobile phone) 

Any idea on what would be causing this ? 

Thanks again 

Josh