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Desktop/MAC Soft Token fails importing on the RSA SecurID app but succeeds in the API

Hi, our QA team was testing desktop soft token implementations on our testing environment and found an odd issue:


We have set soft token device profiles for all device types. When users attempt to import mac tokens from a desktop pc it fails as expected on the RSA application (message: token not intended for device....).

However, this same request succeed is marked as a success in the back end and on the API. This causes the distributed token's activation code to be marked as 'already used by the user' on the security console and also erroneously makes our web page claim that the import has been a success although it failed on the application.

We have also noticed that this behavior does not exist for non-desktop software tokens such as IOS and Android.


What can be the issue here? We are currently using RSA Authentication Manager 8.3.6

1 Reply

Hello Stephen Jeon‌,


Try creating a new Software Token Profile setting the Device Type as Generic AES and see if that resolves the issue that you have. 


If the issue still persists, please open a support case to look deeper into your settings to see where the discrepancy might be.