Does anyone else have problem with AM 8.2 Patch 5?

[LukaKodric]

Hi

Patch 5 for AM 8.2 arrived to today and I've tried to install it on AM 8.2 Patch 4 but it fails... some java error about installer.

I have case opened on My RSA: Case Number    00927074

Just wanna know if anyone else has problem.. This is VM on Hyper-V.

22295 2017-02-23 15:22:27,055 INFO: Waiting for update-installer webapp to start
84868 2017-02-23 15:23:29,628 ERROR: Failed to kill update-installer.
java.io.IOException: Failed to retrieve RMIServer stub: javax.naming.ServiceUnavailableException [Root exception is java.rmi.ConnectException: Connection refused to host: localhost; nested exception is:
java.net.ConnectException: Connection refused]

[EdwardDavis]

that error is due to a timeout

8.2 patch 4 does contain a problem where sometimes the CPU spikes, so perhaps the system

is not freed of enough resources at the time of patch ?

AM-30780 – In certain deployments, virtual appliance CPU load exceeded 100%
AM-30478 –  spike in CPU load and degraded performance

So...perhaps reboot, then try patch 

------------

here is an example of when the timer was set to 30 seconds, and it took longer than 30,  so it chucked this error

(this was 8.1 sp1 p4)

27199 2014-10-16 10:24:20,953 INFO: Waiting for update-installer webapp to start
57881 2014-10-16 10:24:51,635 ERROR: Failed to kill update-installer.
java.io.IOException: Failed to retrieve RMIServer stub: javax.naming.ServiceUnavailableException [Root exception is java.rmi.ConnectException: Connection refused to host: localhost; nested exception is:
java.net.ConnectException: Connection refused]
at javax.management.remote.rmi.RMIConnector.connect(RMIConnector.java:340)

The timers are longer now (60 seconds)  in all patches, but perhaps your system is out of resources due to 

the CPU issue, and the extended timer is not enough. 

15:22:27,055

15:23:29,628

62 seconds

[LukaKodric]

Edward thanks.. will reboot and try again

[LukaKodric]

okay this is bad..i rebooted the VM 8.2 P4 and it's freaking slow.... i'm not sure i will be able to appy p5.. reboot is taking now more than 30mins..

[EdwardDavis · Accepted solution]

slow reboot, something odd is going on...maybe not RSA software related

do some basic linux system checks

as root

check /var/log/messages for anything odd

check dmesg | more and look for disk errors

[LukaKodric]

You were right... one other VM was trashing disk like there is no tomorrow.. I've moved RSA VM to new hyper-v host.. and now applying P5 thanks man

[LukaKodric]

After moving VM to different Hyper-V host I applied Patch 5 successfully and now it's running like a champ! Thanks again Edward.

[stevebrokenshir]

I have had a problem but not the one you mention. I have lost replication after update. about to ring support, have folled knowledge base article but it appears to have lost its dba password

[LukaKodric]

Strange.. my replication was fine after patch 5.