Error 404-not Found

[YuryMakarov]

Hello!

I have installed & Primary Setup RSA SecurID appliance ver. 3.0.4.10 successfully.  When I logged into https://rsaapliance.domain.local:7072/operation-console its gives me message as

Error 404-not Found

From RFC 2068 Hypertext Transfer Protocol - HTTP/1.1

10.4.5.404 not Found

And how can I upgrade appliance to the latest version?

[ChristopherSalv]

Yes if you are licensed you can re-image that R210 with the 8.1 iso. You will need to update your license over at https://knowledge.rsasecurity.com to version 8.1

Can you ping the IP address from your workstation?

Also what happens if you try hitting by IP vs hostname?

https://192.168.1.2:7004/console-ims

or

https://192.168.1.2/7072/operations-console

If you try hitting the security console vai IP you should get the main page, if that works then this means DNS has not been setup for the fqdn of the appliance. You can either setup DNS for it, or edit your workstation local hosts file and add an entry for it then try again.

[YuryMakarov]

Christopher,

I can ping the IP address and hostname from my workstation, DNS has been setup for the fqdn of the appliance!

https://192.168.1.2:7004/console-ims ​    page not found

https://192.168.1.2/7072/operations-console Error 404--Not Found

I can not get to the page https://knowledge.rsasecurity.com

Authentication Error

Your logon information is incorrect. Correct your logon information and try again, or contact the help desk or your administrator.

With its password I can only get to the page community.rsa.com

[EdwardDavis]

to help prevent issues when testing, be sure to note

each link I see posted above has a small syntax error

example:

https://192.168.1.2/7072/operations-console

this one above has to be like this

https://192.168.1.2:7072/operations-console

or

https://machine.full.name.com:7072/operations-console

and for this link below the IP will not work for login it must be the FQDN on this page

https://192.168.1.2:7004/console-ims

https://machine.full.name.com:7004/console-ims

only the ops console link will allow the IP address, the security console and self service console

has to be FQDN

----------------------

in summary, lets say my RSA server is rsabox.com and 1.2.3.4

version 7.1 -->ip addresses only work where specified<--

https://rsabox.com:7004/console-ims   = security console

https://rsabox.com:7004/console-selfservice = self service console

https://rsabox.com:7072/operations-console = ops console

https://1.2.3.4:7072/operations-console = ops console

version 8.1 we have the same links but we added 3 shortcuts off port 443

->ip addresses only work where specified<--

https://rsabox.com/oc = operations console

https://1.2.3.4/oc = ops console

https://rsabox.com/ssc = self service console

https://rsabox.com/sc = security console

https://rsabox.com:7004/console-ims   = security console

https://rsabox.com:7004/console-selfservice = self service console

https://rsabox.com:7072/operations-console = ops console

https://1.2.3.4:7072/operations-console = ops console

[NifrasIsmail]

Hi I have facing the same issue. While login to https://<FQDN>/sc the internet explorer shows the 404 Not Found Error. I have try to execute your solution

I could not find the folder structure you mentioned above.

Here is the my console snapshot :