- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Error message "log4j:ERROR setFile(null,true) call failed."
This may have unearthed a bigger issue. After restarting the server, I ran the /opt/rsa/am/server/rsaserv restart all command, and the RSA Radius Server Operations Console now fails to start. When I attempt to start the radius service, I get the following error:
lxrsa01:/ # /opt/rsa/am/server/rsaserv start radius
Running as rsaadmin...
log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: logs/imsCluTrace.log (No such file or directory)
at java.io.FileOutputStream.openAppend(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:192)
at java.io.FileOutputStream.<init>(FileOutputStream.java:116)
at org.apache.log4j.FileAppender.setFile(FileAppender.java:289)
at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java:165)
at org.apache.log4j.FileAppender.activateOptions(FileAppender.java:163)
at org.apache.log4j.config.PropertySetter.activate(PropertySetter.java:256)
at org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.java:220)
at org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurator.java:150)
at org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfigurator.java:163)
at org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOMConfigurator.java:425)
at org.apache.log4j.xml.DOMConfigurator.parseCategory(DOMConfigurator.java:345)
at org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:827)
at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:712)
at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:618)
at org.apache.log4j.helpers.OptionConverter.selectAndConfigure(OptionConverter.java:468)
at org.apache.log4j.LogManager.<clinit>(LogManager.java:122)
at org.apache.log4j.PropertyConfigurator.configure(PropertyConfigurator.java:324)
at com.rsa.installfwrk.common.logging.RSAInstallFrameworkLogger.getLogger(RSAInstallFrameworkLogger.java:70)
at com.rsa.installfwrk.common.utils.SystemServices.<clinit>(SystemServices.java:52)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:171)
at org.python.core.SyspathJavaLoader.loadClass(SyspathJavaLoader.java:107)
at java.lang.ClassLoader.loadClass(ClassLoader.java:247)
at org.python.core.Py.findClass(Py.java:774)
at org.python.core.JavaImportHelper.isJavaClass(JavaImportHelper.java:182)
at org.python.core.JavaImportHelper.tryAddPackage(JavaImportHelper.java:41)
at org.python.core.imp.import_next(imp.java:640)
at org.python.core.imp.import_name(imp.java:746)
at org.python.core.imp.importName(imp.java:806)
at org.python.core.ImportFunction.__call__(__builtin__.java:1232)
at org.python.core.PyObject.__call__(PyObject.java:367)
at org.python.core.__builtin__.__import__(__builtin__.java:1202)
at org.python.core.imp.importFromAs(imp.java:884)
at org.python.core.imp.importFrom(imp.java:860)
at org.python.pycode._pyx3.f$0(/opt/rsa/am/components/ims/unix/rsaControllers.py:200)
at org.python.pycode._pyx3.call_function(/opt/rsa/am/components/ims/unix/rsaControllers.py)
at org.python.core.PyTableCode.call(PyTableCode.java:165)
at org.python.core.PyCode.call(PyCode.java:18)
at org.python.core.Py.runCode(Py.java:1204)
at org.python.core.__builtin__.execfile_flags(__builtin__.java:541)
at org.python.core.__builtin__.execfile(__builtin__.java:519)
at org.python.core.__builtin__.execfile(__builtin__.java:549)
at org.python.core.BuiltinFunctions.__call__(__builtin__.java:80)
at org.python.core.PyObject.__call__(PyObject.java:401)
at org.python.pycode._pyx0.f$0(/opt/rsa/am/components/ims/unix/rsaservManager.py:170)
at org.python.pycode._pyx0.call_function(/opt/rsa/am/components/ims/unix/rsaservManager.py)
at org.python.core.PyTableCode.call(PyTableCode.java:165)
at org.python.core.PyCode.call(PyCode.java:18)
at org.python.core.Py.runCode(Py.java:1204)
at org.python.util.PythonInterpreter.execfile(PythonInterpreter.java:200)
at org.python.util.jython.run(jython.java:246)
at org.python.util.jython.main(jython.java:129)
Starting RSA Administration Server with Operations Console:
Starting RSA Database Server: *****
RSA Administration Server with Operations Console [FAILED]
Starting RSA RADIUS Server Operations Console: /
- Tags:
- AM
- Auth Manager
- Authentication Manager
- Community Thread
- Discussion
- Forum Thread
- log4j:error setfile
- radius
- radius server operations console
- RSA Authentication Manager
- RSA SecurID
- RSA SecurID Access
- SecurID
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Xavier,
I have split this comment into its own thread so that it can get the attention that it needs, as requested by Customer Support.
Thanks,
Jeff
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Xavier,
To resolve this issue please copy the log4j.properties file from a replica server's /opt/rsa/am/utils/etc/rsaserv directory to the proper path on the primary. If there is no replica in the deployment, contact RSA Customer Support for the file.
So kindly check and advise us back if there is any assistance needed from our side.
Best Regards,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
