Error shown during RSA SecurID Software Token install

[EduardoStrater]

Hi,

I have recently downloaded bit RSA SecurID Software Token for Windows 64 ibts, installer.  And ran it with admin privileges. But Wizard showed me an error message "RSA Secur ID Software Token with Automation Setup Wizard ended prematurely because of an error"

After Reading installation instructions I don't see what more else could be happening.

This error does not tell me too much information in order to take any corrective action.

Apprecitate any comments,

Thank You.

[_EricaChalfin]

Eduardo Strater‌,

I've moved your question to the RSA SecurID Access" data-type="space space where it will be seen by the product's support engineers, other customers and partners.  Please bookmark this page and use it when you have product-specific questions.

Alternatively, from the RSA Customer Support" data-type="space‌ page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question.  From there, scroll to RSA SecurID Access" data-type="space and click Ask A Question.  That way your question will appear in the correct space.

Regards,

Erica

[SrirangaPrasan1]

• Windows version - run winver command
• The machine if it has any AV installed - good things to verify would be to check any access protection rules blocking install
• Review the application event logs by source - msiinstaller
• Run the installer from command line with something like below that gives us verbose output which can help too
  msiexec /i <path to .msi file of software token> /v /log "c:/temp/tokeninstall.log"

[EduardoStrater]

Thank you for ticket update. Here’s the information

I’ve inactivated antivirus

Attached is Installer Log file

I’ve found this error in LOG, which triggers installation failure.

DEBUG: Error 2863: The control InstallerIcon on dialog ProgressDlg_SID needs the icon insticon1 in size 16x16, but that size is not available. Loading the first available size

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2863. The arguments are: ProgressDlg_SID, InstallerIcon, insticon1

De: Sriranga Prasanna

Enviado el: viernes, 13 de setiembre de 2019 03:56

Para: Eduardo Strater Ferres <estrater@coripuno.com.pe>

Asunto: Re: - Re: Error shown during RSA SecurID Software Token install

<https://community.rsa.com/?et=watches.email.thread>

Re: Error shown during RSA SecurID Software Token install

reply from Sriranga Prasanna<https://community.rsa.com/people/fqo1fJBCTekLD3hXLWst5b7W4oVAYWdqtMhG6chs99g=?et=watches.email.thread> in RSA SecurID Access - View the full discussion<https://community.rsa.com/message/941424?commentID=941424&et=watches.email.thread#comment-941424>

[SrirangaPrasan1 · Accepted solution]

Thanks for the logs. Would you be able to download the installer files again with AV disabled from the below link

RSA SecurID Software Token 5.0.2 Downloads for Microsoft Windows 

Also the MD5 value of the file is provided. So please use that to verify that file is downloaded as expected by matching the values.

You can use any third party tool that can generate the SHA256 signature value of the downloaded file or use windows power shell to find the same and match it as per the below article

000036444 - How to use Microsoft Windows Powershell to find the checksum values of RSA Authentication Manager files 

Hope the above helps

[EduardoStrater]

Dear Sriranga,

I downloaded again the file without Antivirus protection and checked signature. It matched.

Also used a downloaded file from a PC with succesfull installation.

In both attempts I had the same error message.

I finally chose to use mobile App.

Thank you very much.

De: Sriranga Prasanna

Enviado el: viernes, 13 de setiembre de 2019 10:15

Para: Eduardo Strater Ferres <estrater@coripuno.com.pe>

Asunto: Re: - Re: Error shown during RSA SecurID Software Token install

<https://community.rsa.com/?et=watches.email.thread>

Re: Error shown during RSA SecurID Software Token install

reply from Sriranga Prasanna<https://community.rsa.com/people/fqo1fJBCTekLD3hXLWst5b7W4oVAYWdqtMhG6chs99g=?et=watches.email.thread> in RSA SecurID Access - View the full discussion<https://community.rsa.com/message/941457?commentID=941457&et=watches.email.thread#comment-941457>

[EdwardDavis]

FYI regular windows cmd prompt does hashes too

C:\>certutil -hashfile andy.txt SHA256

SHA256 hash of andy.txt:
1833a07bac6547db33148df64583d5b070fbfbbbefbe1d1c440152fa90d9b73d
CertUtil: -hashfile command completed successfully.