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New Contributor
New Contributor

Failed to authentication with AM 8.1 communication with ASA

I changed ASA interface and IP communication with RSA AM.  I configured it in ASA following the guide about Part 1 RSA Ready Implementation Guide for SecurID,   Cisco Adaptive Security Appliance 9.5(2) Configure Cisco ASA 5500 for RSA SecurID Authentication.

But failed to authentication , and  saw nothing when I start authentication monitor. I think if changed  ASA interface IP, should clear node secret on the authentication agent in AM, I did it . I also deleted old sdi file in ASA, and no new sdi file created in ASA . If it is possible, you can remotely access our system with webex or zoom.. Please send email to the address 

John JIao
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Moderator Moderator


I moved your question to the SecurID discussion forum, where it will be seen by our support team. If you would like someone on our team to contact you and set up a remote session, please contact support and open a case.

Best regards,