How do I connect with an account manager facilitator?

[JamesFerguson1]

I have several questions around design and configuration for this product. the product we have is Authentication Manager 8.4. However, there are several requirements for use that does not appear to be addressed. I need to discuss with an account rep.,as to what we currently have and perhaps what we may need. for a production implementation.

[_EricaChalfin]

James Ferguson‌,

I emailed your account rep, letting him know you have some questions regarding RSA Authentication Manager.  I am hoping he will contact you soon, but be aware he may be out of the office for the week,

Regards,

Erica

[StevenSpicer]

Hello James,

Your RSA sales representative should be able to set up a conversation with a sales engineer to address your questions. If it turns out that you have serious planning or system design issues, they may recommend that you engage RSA Professional Services to work with you to develop your system architecture and implementation plans.

Regards,

Steve Spicer

[JamesFerguson1]

Erica,

Thanks so much. How did you determine who the account rep is? No one here at the City Of Richmond seems to have that info.

James Ferguson

804.646.5764

James.Ferguson@richmondgov.com<mailto:James.Ferguson@richmondgov.com>

[_EricaChalfin]

James Ferguson‌,

I was able to view your internal account information.

Regards,

Erica