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1 Reply
_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)

kemisha Mclean‌,

 

Welcome to the RSA Link community!

 

Finding your token serial number can be accomplished in a few ways:

  • If you have an RSA SecurID hardware token, the serial number is embossed on the back. It is sometime hard to read, but it is there.
  • If you have an RSA SecurID software token for a mobile app, open the app and clock the Info icon.  A list of your active software tokens is listed at the bottom.
  • If you have an RSA SecurID software token on your desktop, open the app. The token serial is listed at the top left.  If you gave the token a friendly name (for example, to tell two tokens apart), choose Options > Manage Token > Token Information.
  • You can call your company helpdesk and they can provide you with your token serial number.

 

Regards,

Erica

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