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how to access self-service interface using public IP address
We have a RSA SecurID 8.2 deployed on virtual machine. During installation, host name for internal access and private IP address are used for this server. But later, the client wants to allow end user to access the self-service console from Internet. And to do that, host name for external access and public IP address will be used. They don't plan to configure NAT for this situation. They only open the firewall to allow access to the server via public IP address. But the server was initially configured with private IP and internal host name, so it does not respond to the external access to the self-service console (via port 7004). What we should do about this situation? Please suggest, thanks.
And below is what the client said:
"we are not doing a NAT on the firewall. We are expecting the 169.x.x.x address (public) to be accessible and simply allowing the traffic through the firewall. The 10.x.x.x address (private, server was installed with this IP) should not be in play for the publicly accessible self service tool."
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RSA Auth Man auto-redirects to the FQDN when you use the IP address.
You need to add DNS entries for the second
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Sorry got cut off.
You need to add DNS entries for the second IP address on all of your DNS servers.
Darren
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Hello Xiaoli,
You have to hit the system via fqdn, IP will never work properly. Sounds like you're making headway.
~Chris
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I have requested DNS changes so that FQDN can be used to access the
self-service console. In this environment, it takes some time to make this
happen, I am trying to push this request forward. Will let you know when
this happens.
Thanks,
Xiao-Li Ding
Information Security Consultant and IT Architect
MS in Computer Science, CISSP, CISA, MBA
IBM Security Services, NA
xding@us.ibm.com
(678) 248-3727
.................................................................................................
Links: IBM Security | Data Security | Emergency Response |
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Chris,
Here is the latest email message I sent to RSA support. Please take a
look.
Thanks,
Xiao-Li Ding
Information Security Consultant and IT Architect
MS in Computer Science, CISSP, CISA, MBA
IBM Security Services, NA
xding@us.ibm.com
.................................................................................................
Links: IBM Security | Data Security | Emergency Response |
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Hi Chris,
The original message I sent to Darren failed to deliver, as you can see
below:
Your message:
Re: - Re: how to access self-service interface using
public IP address
was not delivered to:
jive-1820889909-lnn-2-iyq9@mail.rsa.jiveon.com
because:
553 <jive-1820889909-lnn-2-iyq9@mail.rsa.jiveon.com> address unknown.
So, please take charge and reply to my message.
Thank you very much!
Xiao-Li Ding
Information Security Consultant and IT Architect
MS in Computer Science, CISSP, CISA, MBA
IBM Security Services, NA
xding@us.ibm.com
.................................................................................................
Links: IBM Security | Data Security | Emergency Response |
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Xiaoli Ding‌,
If you follow the RSA SecurID Suite" data-type="space‌ space via your Inbox, emails will come to you from no-reply@rsa.com. If you try to reply to the email, the To field changes to an address with a domain of mail.rsa.jive.com. The actual address will be a string unique to that thread or post. The email address is listed as In your case the alias was jive-1820889909-lnn-2-iyq9@mail.rsa.jiveon.com, as you noted above.
Replying to those emails posts the response in the thread but does not send an email directly to the person you intended. As you can see in the header info, when you replied to the email, it came back with a message of address unknown.
A reply to that email will be sent to the thread and not to the specific person you intended to email, unless their email address is in the To field. Alternatively, you can DM the person.
Regards,
Erica
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Hi Chris, Darren and Eva,
As I have clarified, the direct access approach is the preferred approach
by the client.
So we would need to access the self-service console from the Internet
directly using a external FQDN that has been added to the DNS system, and
mapped to a public IP address of the RSA server.
We have two RSA instances, one for primary and another for replica:
A secondary NIC has been configured on the VMWare server for each of the
RSA appliances, and public IPs have been assigned to that secondary NIC as
you can see below:
In the RSA network configuration, the second NIC has been connected and
enabled with the public IP address. But the fully qualified domain name of
the primary appliance is still the private FQDN of the appliance, this is
the result of the initial installation and configuration:
Our problem now is:
When we access the self-service console from Internet using the
https://external-fqdn/ssc, we can get to the self-service console
directly, meaning hitting the secondary NIC of the RSA server, but the
redirect URLs will always contain the private FQDN with the machine name
in it, this is not what we want. We want the redirect URLs only contain
the external FQDN because it can be recognized from the Internet.
Please suggest what configuration changes we should make to achieve the
result we want.
Thanks,
Xiao-Li Ding
Information Security Consultant and IT Architect
MS in Computer Science, CISSP, CISA, MBA
IBM Security Services, NA
xding@us.ibm.com
.................................................................................................
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Have to change the subject line to sent to the RSA_Customer_Support.
Xiao-Li Ding
Information Security Consultant and IT Architect
MS in Computer Science, CISSP, CISA, MBA
IBM Security Services, NA
xding@us.ibm.com
(678) 248-3727
.................................................................................................
Links: IBM Security | Data Security | Emergency Response |
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Hi There,
Have not received any response from RSA after I sent out couple of email
messages last week.
Can someone send me a personal phone number or call my cell phone number
678-200-8158. I need to have a direct conversation instead of exchange
email messages with support people who constantly change names.
When you call my cell phone number, in case I can not pick up the call,
please leave a voice message.
Thanks,
Xiao-Li Ding
Information Security Consultant and IT Architect
MS in Computer Science, CISSP, CISA, MBA
IBM Security Services, NA
xding@us.ibm.com
(678) 248-3727
.................................................................................................
Links: IBM Security | Data Security | Emergency Response |
