Invalid Token Pack ID when trying to decrypt

[tchoonpe]

Hi, 

I was trying to decrypt the token records, it return Token Pack ID invalid after submit the both Token ID & confirmation number. Would like to check how can we solve this? 

Thanks!

[EricaChalfin · Accepted solution]

@tchoonpe,

If you were not successful in decrypting the token pack, you will need to request a new one. Please contact RSA support for assistance.

[tchoonpe]

Noted, what information should I prepare for the call for exchange? @EricaChalfin 

Thanks!

[EricaChalfin]

@tchoonpe,

You would want to provide the token pack ID and/or batch number.