I was trying to decrypt the token records, it return Token Pack ID invalid after submit the both Token ID & confirmation number. Would like to check how can we solve this?
If you were not successful in decrypting the token pack, you will need to request a new one. Please contact RSA support for assistance.
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Noted, what information should I prepare for the call for exchange? @EricaChalfin
You would want to provide the token pack ID and/or batch number.