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WilliamBlanchar
Beginner
Beginner

is there a fix for SecurID iPhone App 2.4.2?

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App crashes upon second opening. Opens once fine. second time crashes.

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_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)

William Blanchard‌ and Omar Laguna‌,

 

On July 24, the following was released:  RSA Announces the Release of RSA SecurID Software Token 2.4.5 for iOS  

 

To download, please go to RSA SecurID Software Token Downloads for iOS 
Release notes are available atRSA SecurID Software Token 2.4.5 for iOS Release Notes 

Regards,

Erica

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_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)

William Blanchard‌,

 

I did a quick search of our JIRA and didn't see any known issues with the RSA SecurID Software Token 2.4.2 for iOS crashing.  If you are having an issue with the token app, I'd recommend that you contact RSA Customer Support and open a case.

 

Regards,

Erica

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OmarLaguna
Beginner
Beginner

I get this issue when I am multitasking on iPhone.  I open the RSA app works fine.  I then multitask to another app open another app, multitask back to the RSA app and the app crashes everytime.  Anyone else experiencing this?

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KevinDouglas
Respected Contributor Respected Contributor
Respected Contributor

Omar,

 

2.4.4 (July 12) and above has the fix for crashing.  Current version on the Apple Store is 2.4.5

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_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)

William Blanchard‌ and Omar Laguna‌,

 

On July 24, the following was released:  RSA Announces the Release of RSA SecurID Software Token 2.4.5 for iOS  

 

To download, please go to RSA SecurID Software Token Downloads for iOS 
Release notes are available atRSA SecurID Software Token 2.4.5 for iOS Release Notes 

Regards,

Erica