License Expiry

[JojoThomas]

Hello,

I am using RSA Authentication Manager.  As a product has it got any expiry?   I know there is  token expiry.

What kind of renewal I should do for this product.

Your reply is much appreciated.

Thanks,

Jo.

[EricaChalfin · Accepted solution]

@JojoThomas,

Your Authentication Manager license does not expire.

As you mentioned, your SecurID tokens do have expiration dates; once they expire, your end users will not be able to authenticate with them. Be sure to run token expiration reports to keep track of when your tokens will expire so that you can contact RSA or your third party reseller to purchase more tokens with enough time to order them, import them then distribute them to your end users before your current tokens expire.

[JojoThomas]

@EricaChalfin ,

Much appreciated your reply.  

A valid token  license will cover the Technical support also?

Thanks, 

Jo.

[RuthBuxton]

Hi @JojoThomas 

While your Authentication Manager license doesn't expire, your technical support maintenance contract attached to that license does expire.  It is generally purchased for 12 months and then is renewed.  Usually a member of our renewals team will reach out to the purchaser before expiry so that continuous support can be maintained.  We'll be happy to have someone reach out to you in regards to the renewal if it will help.

Have a great day.

Ruth