@EmanAlTabtabaiy,
Thank you for posting your question on the RSA community portal. I've moved your question to the SecurID Access Discussion page, where it will be seen by our support team, customers and partners. Be sure to bookmark this page so you can come back, see replies to your post and posts from other customers.
I removed your attached logs as they contained sensitive information. You had some information in your logs that would be considered Personally Identifiable Information (PII) that we recommend not making visible in a public forum such as this. I have removed your logs. Here are some tips for posting questions to the RSA SecurID Community.
If you continue to have this issue, please contact support and open a new case.
Best regards,
Erica
