Ken Straub,
I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners. Please bookmark this page and use it when you have product-specific questions.
Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question. From there, scroll to RSA SecurID Access and click Ask A Question. That way your question will appear in the correct space.
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To download the RSA Authentication Manager license you have ordered, please look at the Resolution section of 000013065 - How to request a license for RSA Authentication Manager 8.x.
Regards,
Erica
