Redirect CT-KIP activation URL for non activation requests

[DerekLambert]

When distributing tokens to users unfamiliar with SecurID they frequently try to open the activation URL in their browser, instead of the token software. This inevitably causes confusion and a needless call to our internal support. Is it possible to redirect these requests to another URL? Could an html file be configured for the 404 error?

[jeffshurtliff]

Hi Derek,

I have moved this thread to the https://community.rsa.com/community/products/securid?sr=search&searchId=7c94f4c9-1328-4214-a32b-b60188833e24&searchIndex=0‌ community so that you can get an answer to your question.

Thanks,
Jeff

[PeterGeorge · Accepted solution]

Hello Derek,

I am guessing you mean users trying to import token on a Desktop/PC.

Unfortunately no, this would be an RFE you can open a ticket with support and we'd file it for you.

However, with a little educational email to users this can be avoided.

To also add, Our AM Prime suite offers a customization Self Service Portal, which when a user requests a token can have a custom email sent with screenshots, steps to do and such for directing users on how to do.

This is of curse an additional feature/addition, comes separate from the Authentication Manager server

Best Regards,

Peter