Report Error when running Radius report

[JackFait]

In RSA Security Console I am trying to run this report: All Users with assigned RADIUS profile

Every time the report is ran, there is an error Unexpected exception caught

Java.lang.NullPointerException

The only reports that seem to error out is the ones that include the Radius profile. The report also does not seem to run, the error happens almost immediately. The RSA server was just rebuilt but the data was transferred over. I was wondering if anyone had some tips on resolving this issue.

The error is attached.

[_EricaChalfin]

x4BEPdVauEeB7n06E4TXZqQVn1vTYbRcaViixZ8sewM=‌,

I've moved your question to the https://community.rsa.com/community/products/securid?sr=search&searchId=0464d208-ef67-430f-be70-c64f78cbf376&searchIndex=0‌ space to get an answer to your question.

Regards,

Erica

[EdwardDavis]

What version and patch level is the Primary ?

Data was transferred over from where or what versions ?

[JackFait]

Data was transferred from version  8.2 P 05. The report did not run under this version either

The new version is 8.2 SP1

[SmitaPatel]

I am also experiencing this issue with RSA authentication ver is 8.2.  Any update on this would be appreciated.

[TIFFANYIRELAND1]

I've had issues previously running RADIUS profile reports and it was due to unresolvable users. If you don't have a scheduled user clean-up job, you might want to try checking that. 

In the Security Console, go to the Setup tab -> Identity Sources -> Clean-Up Unresolvable Users.

[WilliamKlapp]

I am currently experiencing the same issue. I have ran the "Clean-Up Unresolvable Users" action referenced by Tiffany Ireland above and the report is still producing an ERROR. Are there any other potential resolutions available?

[MohamedSaber]

You should open a RSA Support case regarding this issue. 

For an issue like this, logs should be reviewed to see which value is throwing this exception.