Reserve password only works if the agent can not detect any RSA servers and offline is not available
The reserve password feature is an emergency access method that enables you, the
administrator, to authenticate to a user’s protected computer as that user without
entering an RSA SecurID passcode under the following circumstances:
• The offline authentication service is not running on the local computer
• The computer cannot connect to RSA Authentication Manager
• No offline day files are available to allow offline authentication
