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EricZoeckler
Contributor
Contributor

reserve password

I'm having trouble logging in remotely over https to my 8.4 securID appliance.  I have a reserve password set but I'm having trouble logging in at the local server using the reserve password.  Maybe I'm making a mistake.  How is the reserve password used?  Thanks

Eric Zoeckler
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EdwardDavis
Employee
Employee

Reserve password only works if the agent can not detect any RSA servers and offline is not available

 

The reserve password feature is an emergency access method that enables you, the
administrator, to authenticate to a user’s protected computer as that user without
entering an RSA SecurID passcode under the following circumstances:


The offline authentication service is not running on the local computer
The computer cannot connect to RSA Authentication Manager
No offline day files are available to allow offline authentication

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