RSA decryption utility issue

[SilvesterVaz]

Hi,

We received the 10 RSA hard tokens via a third party vendor, DATACOM, but when i tried to install them i have run into an issue.

I ran the following steps:

• Download the decryption code file from the RSA website.
• Run the RSA Decryption Utility from the Token Records CD.
• But when i enter the password i created to download the decryption code file, it says, 'The password that you typed is not correct. try typing it again'.
• I had saved the password before so i'm sure it's not an incorrect password.

Token Pack ID: xxxx-xxxx xxxx-xxxx
BATCH ID: xxxxxxxxx-xx-xx

We have run out of tokens, so prompt assistance would be appreciated please.

Thanks,

[EdwardDavis]

That password is like an ordinary zip file password, you can try 'all possible combinations' using 7-zip or winzip to save time until it extracts a non-zero-byte file. [It will just be an encrypted string used to decrypt the seeds that are on the cdrom itself]

Other than that, the process must start again of no passwords work. 

If you are not making progress please open a new support case for License Seed Response and that team will be able to resolve this. If you do not have an RSA support contract and cannot open new cases, DATACOM may need to resolve it.

[_EricaChalfin]

Silvester Vaz‌,

Please note that I removed your token pack ID and batch ID information form your post for security reasons.  Sensitive information such as batch IDs, token serial numbers, etc. should never be posted to the commnity.

For the issue you are having, please open a support case with our License Seed Response Team.  To do this, you can use the Case Management Portal.  Be sure to select Access Requests for License or Token Media.

Regards,

Erica