RSA SecureID v5 shows an empty list of devices

[AnatoliyVetrint]

Good day,

We use RSA SecurID v5.

When moving from personal computers to remote desktops and a terminal server, the application refuses to work normally:

The first launch - select the key, everything works. After completing the session in Windows and reconnecting the RSA SecureID shows an empty list of "Select the device where the token will be stored".
When you try to re-import the file with the key, it shows the same window.

We use Citrix:
- several servers are running,
- when connecting a new user, the optimal load server is selected,
- Drive C (system drive) - locked for user access,
- The registry branch HKCU and user files migrate with the user.

What do we need to do to make the application work? We can not use the product.

I'm sorry, I use a translator so the translation may look strange

[StevenSpicer]

The RSA Token App for Windows by default installs its database on the C: drive.  In your case that doesn't work.  The App has an install option to put the token database in a non-standard location.  You may be able to use this to put the token database in the location that follows the user.

In theRSA SecurID Desktop Token 5.0.2 for Windows Administrator's Guide see the section Install the Token Database to a Non-Default Location in Chapter 2.

Unfortunately, due to copy protection of the token database, I think this also means that the users will have to re-import the tokens.