Token import fails after upgrade

[TroyHochsprung]

recently upgrade from 8.1 SP1 to 8.2 and even though the web tiers have also been successfully upgraded all new users now get a Token import failed message when importing the token URL and activation code.

[EdwardDavis]

Test.

install RSA software token for windows on some windows machine that can reach the webtier.

Create a software token profile for RSA desktop 4.x or 5

Assign yourself a token and specifically clear out the deviceserialnumber field, and no password

and no copy protection...just as vanilla as possible. generate a CTKIP URL and activation code

On the software token app, import from web and put in the CTKIP url and activation code on

the second line.

can you pull a token from the webtier ? this will help isolate the issue.

[TroyHochsprung]

Ed,

After working at it until late last night I now have all replica operational on 8.2. Now I need help figuring out why my web tiers are not working. They are on 8.2 and show online in the OC but I am unable to import any new software tokens.

[EdwardDavis]

In this specific case, for your specific setup, and customization and

CTKIP URL's not operating after upgrading to 8.2, this will be fixed in 8.2 patch 1. 

It does not affect the majority of installations, only a small percentage that have the

additional customization work you have on your webtiers.

[SeanDoyle]

You will need to upgrade your AM Prime AMIS software. Please contact customer support if you haven't already to open a ticket to get access to the upgrade.

[TroyHochsprung]

I do not have a specific ticket on this issue just the ticket on troubles with the 8.2 upgrade in general that I was working with Edward Davis on. He helped identify the problem with 8.2 and SSP running from our web tiers. Please provide how I go about the software update to the AM Prime or call me directly at 612-851-7615

[SalinaLou]

I have the same issue after the AM8.2 update in lab. I upgraded all the AM servers from 8.1.15 to AM8.2 then have problems with token import so I also upgraded the web tier. On OC, the web tier now shows online with AM8.2 but the token import still fails for both QR code and CTKIP email link. I've opened a ticket with RSA and waiting for the suggestions. Reading Sean's comment, it looks like that I also need to upgrade AM Prime AMIS after the AM8.2 upgrade. I'm wondering what else I need to upgrade to complete the AM8.2 update. AMBA? and what else? I hope there is a check list for AM8.2 upgrade instead of figuring it out when there is a problem being found.

[SeanDoyle]

Salina, please open a ticket, you need an AM Prime AMIS upgrade for AM 8.2 .. it's just a WAR file upgrade and a small change to the config file and you'll be good to go.

[SalinaLou]

Hi Sean,

Thank you for the quick reply. I already opened a ticket with RSA. The case number is 00876116. I'll wait for them to give me new package for AM Prime AMIS then. Is there anything else I also need to upgrade to complete the AM8.2 update?

[SalinaLou]

Hi Sean,

Do I also need to upgrade HDAP and SSP to complete the AM8.2 upgrade? Thanks.