Token will expire message for unassigned tokens

[PorshaClevenger]

What could be causing a user to continue receiving the pop-up warning that their token will expire in xx days, even though they have successfully imported an validated a new token using the ‘replace with token’ feature.  I have verified the old token is no longer assigned to the user in the RSAConsole.  

[StevenSpicer · Accepted solution]

Do they still have the old token in their app? If so they should delete it. The auto-unassign of replaced tokens happens on the servers; it doesn't automatically delete the old token from the RSA Token App on the user's device.

[PorshaClevenger]

Thank you.  I was finally able to confirm that they had not actually deleted the old token.  That resolved the issue.