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Trying to delete the SecurID token database on Mac


I was having an issue on my Mac (running MacOS Mojave) when running RSA. It kept displaying a window that read "To complete import of *token name.sdtid* file enter a password." The token was not password protected and clicking "Cancel" would make the window disappear and the token would work.

Yesterday, this stopped working and despite uninstalling RSA SecurID application and reinstalling, SecurID is still asking for a password for this token. I've tried uninstalling with the Python script and deleting any file I can find that looks like it might be the token database and it still is finding something referring to that .sdtid file.

Is there a way I can completely delete the token database to start fresh and troubleshoot from there? I'm one of the few Mac users at my office and our IT department isn't sure what a solution is, so I'm kind of on my own in fixing this.

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Valued Contributor Valued Contributor
Valued Contributor

what version of the token app do you have? What version of AM?


Not really a lot of info to go on, but it sounds like the app keeps finding an sdtid file in the default directory and trying to automatically import it, but then fails to delete the sdtid, and thus finds it again later.  Is there an sdtid in your Desktop or Document folders (or whatever the right names are in Mojave) that has protections applied that would keep it from being deleted by the app?