From the imsTrace.log I see the below error message :-
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2018-07-24 12:05:27,813, [AgentProtocolServer Core Thread #2], (AMPolicyCacheImpl.java:154), trace.com.rsa.authmgr.internal.admin.policymgt.util.impl.AMPolicyCacheImpl, DEBUG, rsa8.xx.xxxxx.com,,,,Unable to locate policy by security domain in cache, attempting to refresh cache
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Steps followed :
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When I access a OAM protected resource , it displays a login page .
I enter the same username tested above .
Entered the tokencode - I get the above mentioned error .
I even tried with PIN followed by tokencode - I get the below mentioned error .
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Error seen -
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"Principal authentication
User “ABC” attempted to authenticate using authenticator “SecurID_Native”. The user belongs to security domain “SystemDomain”
Authentication method failed"
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I have tested the hardware token to be working fine , on the ssc console .( had to resynchronize the token from the self service console ).
( I have tried "test" from the self-service console,
I entered username and PIN followed by tokencode. I got the below success message .
"Your test authentication is successful." )
Please suggest what do I need to check to resolve this issue.
