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Njspencer
Contributor
Contributor

Unable to re-register to the portal as a customer or partner

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When I registered I did not select "I am a customer or partner". I need to re-register as a customer or partner and according to the email I should be able to do so. So I go back to the registration portal and check the box for "I am a customer or partner" and enter my serial number as required. But after clicking on Continue I keep getting "Our records show that this email is already registered for the selected Community. Please click Here to recover your password." 

 

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admin_laucav
Administrator Administrator
Administrator

Hi @Njspencer ,

Please refer to Frequently Asked Questions about the SecurID Community - SecurID Community - 564365 where you can get the relevant team contact to reach out. Thanks! 

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admin_laucav
Administrator Administrator
Administrator

Hi @Njspencer ,

Please refer to Frequently Asked Questions about the SecurID Community - SecurID Community - 564365 where you can get the relevant team contact to reach out. Thanks! 

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